#Home depot joplin mo mod#

Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations.

#Home depot joplin mo mod#

Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities 50% Manager on Duty - Lead store kickoff meeting and walk each department to ensure store readiness.Holds associates accountable for following all SOPs productivity Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process Approve and address missed punches, variances, schedule changes, receive call outs and communicate with ASMs and SM regarding follow-up actions Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance.Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and Partners with ASMs regarding formal performance conversations and discipline. 25% People - Provide in the moment coaching based on observations and behavior.Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.ensure team is providing the highest level of customer service.

25% Service - Drive customer service and associate engagement coach associates on proper customer service techniques and.

Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs manage all activities required to ensure a safe opening and closing process. Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process.